Report files for this session are not in the quarterly folder yet. Export writes them, then you can paste OneDrive links and send the client email.
Export client reports
Walden, Neitzke & Kuhary, S.C. Step 4: ticket instructions, client email (paste share links after export), Sales quote ticket, remaining remediations, and Manage PSA notes.
Scan: 2026-09-23 | Presenter: Andrew Harkins | Export set: 2 in export (Top 2) | Client type: RMIT/CMIT
The following vulnerabilities/remediations are NOT considered standard maintenance and therefore need to be quoted. Remediation(s): -------------------------------------------------------------------------------------------- Vulnerability: Windows 11 (all versions) Remediation Options: Install the listed Windows updates, or decommission the host if it is not in use Target Machines: WNK-2021-01 (MatthewHarding), WS-ET-021323 (ElizabethBTaylor), WNT-KD-0425-02 (SaraRusch) Estimated Time of Remediation: 1 hour Remediation Method: Apply the listed updates via RMM or Windows Update. Verify the build after reboot. -------------------------------------------------------------------------------------------- Vulnerability: Microsoft Defender Remediation Options: Update to version 4.18.26040.7 or later; uninstall if not in use Target Machines: DESKTOP-FAVKKJ3, WSLAW-2023-01 (DonnaDKirkvold) Estimated Time of Remediation: 1 hour Remediation Method: RMM software deployment, ScreenConnect Backstage silent install as fallback. Verify version after update. -------------------------------------------------------------------------------------------- Total Estimated Time: 2 hours
Steps performed - Examined lightweight agents - Verified probe setup - Checked agent/probe count compared to other systems - Examined credential mappings - Examined external assets - Checked nmap interface on probe - Verified deprecated item list - Created all reports - Assessed reports - Produced Top 2 vulnerabilities docx report - Sent secure email with reports to contact - Sent TimeZest meeting request Is the task resolved? Yes - completed Next step(s) TimeZest meeting request has been sent. Please select a time to meet if you would like to discuss this further.
Had meeting with the client to discuss this quarter's vulnerability scan results Generated tickets as needed All tasks complete - closing this ticket
2026 Q4 Vulnerability Scan Follow Up
Good evening William, Your quarterly vulnerability scan report has been completed and is available in your client folder. Recommended remediation priorities (Top 2): Open Top 2 report Complete report package: Open complete report package The folder contains the following reports: • Pending Remediation EPSS Score Report – classifies vulnerabilities by Exploit Prediction Scoring System (EPSS), which measures the likelihood of exploitation within 30 days (scale 0–1.0, with 1.0 being most critical). • All Vulnerabilities Report – a comprehensive list of all detected vulnerabilities (internal and external), from critical to low severity. • Executive Summary Report – a high-level overview of your security posture and network information. • External Scan – detected vulnerabilities and services exposed to the internet. • Suppressed Vulnerabilities Report – vulnerabilities that have been suppressed (e.g., false positives or accepted risk) and will not appear on future remediation lists. Not all vulnerabilities may be feasible to remediate depending on business or technical constraints. Schedule time with me Note: No remediation will begin without your approval. To schedule a discussion, please use the scheduling link above. We appreciate your commitment to security. Addressing these vulnerabilities is essential for maintaining the protection of your systems. Sincerely,
2026 Q4 Remaining remediations
Good evening, Following the quarterly vulnerability review for Walden, Neitzke & Kuhary, S.C., there are no remaining remediations to report. Sincerely, Andrew Harkins
Vulnerability Remediation - Windows 11 (all versions) - Updates Required
Vulnerability Remediation - Windows 11 (all versions) - Updates Required
Product/System: Windows 11 (all versions)
Affected Systems Count: 3
Finding summary:
Windows 11 (all versions) is missing required updates on the listed hosts.
Apply missing quality/security updates via RMM or Windows Update (or Intune).
Stay on the current Windows version. Coordinate a maintenance window before reboots.
CVE references:
CVE-2026-33824
https://nvd.nist.gov/vuln/detail/CVE-2026-33824
Vendor advisory:
https://msrc.microsoft.com/update-guide/vulnerability/CVE-2026-33824
Additional CVEs (477 more) are listed in the Client Folder report.
Minimum version to reach:
- Apply Windows Update KB5094126 (or the latest available).
Affected Systems:
- WNK-2021-01 (MatthewHarding) - 10.1.64.30 [10.0.26100] [478 vulns]
- WS-ET-021323 (ElizabethBTaylor) - 192.168.4.25 [10.0.26100] [478 vulns]
- WNT-KD-0425-02 (SaraRusch) - 10.10.20.41 [10.0.26100] [444 vulns]
Quick-check each host first.
Confirm the OS/build on the host matches this finding.
Then stop (escalate to Security as a false positive or no further action) if:
- already at/above the minimum version to reach (build/KB)
- already on the latest quality/security updates for the current Windows version
- the vendor documents this CVE as not applicable or already fixed
Include hostnames, current build, what you verified, and any vendor documentation link.
A fully updated host can still show a CVE until the vendor releases a fix. Do not force a feature upgrade.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Apply missing OS quality/security updates (default)
- Apply the build/KB listed under Minimum version to reach (or the latest available) via RMM or Windows Update (or Intune).
- Prefer current vendor quality/security updates for the host's existing Windows version.
B. Host not needed - decommission / rebuild
- Only if the host should not exist; do not uninstall the OS.
C. Cannot patch - escalate to Security for suppression
- Examples: OS update channel / RMM broken after troubleshooting, client defers patching after verification, or no approved path yet.
- Do not use suppress only because the host is on an older feature build - feature upgrades need explicit client approval.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
Agree a maintenance window before reboots, feature upgrades, or broad patch pushes. If a user may be interrupted, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Apply missing Windows updates via RMM or Windows Update (or Intune)
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- Reboot if Windows Update requires it
- After update, confirm the host has the latest quality/security updates for its current Windows version
- If it is already fully updated and still flagged: escalate to Security as no further action - do not force a feature upgrade
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\Walden, Neitzke & Kuhary , S.C. (formerly Walden & Schuster)\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - Microsoft Defender - Update Required
Vulnerability Remediation - Microsoft Defender - Update Required
Product/System: Microsoft Defender
Affected Systems Count: 2
Finding summary:
Microsoft Defender is outdated on the listed hosts.
Prefer RMM, the vendor updater, or Backstage CMD/PS. This app often updates in the background.
A live user session is usually not needed. A reboot is usually not required.
CVE references:
CVE-2026-33825
https://nvd.nist.gov/vuln/detail/CVE-2026-33825
Vendor advisory:
https://msrc.microsoft.com/update-guide/vulnerability/CVE-2026-33825
Additional CVEs (1 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 4.18.26040.7 (or the latest available).
Affected Systems:
- DESKTOP-FAVKKJ3 - 10.1.64.58 [2 vulns]
- WSLAW-2023-01 (DonnaDKirkvold) - 192.168.1.141 [2 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Update the app to the version listed under Minimum version to reach (or the latest available) via vendor updater, RMM, or Backstage CMD/PS.
- Relaunch the app if an update downloaded but did not apply.
B. Not needed / not in use - uninstall or remove
- Only if the app is not required on that host (confirm site standard / client).
C. Cannot reach a secure release - escalate to Security for suppression
- Typical case: OS cannot support the secure release, or update is blocked after RMM/Backstage CMD/PS/live-session attempts.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- You verified the app is present at a vulnerable version.
- Do not use suppress for ordinary update failures - finish preferred methods or escalate troubleshooting first.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Check Windows Security on each host: is another EDR/AV active (SentinelOne, Huntress, Webroot, Bitdefender, or similar)?
- If yes and Defender real-time protection is off: that is expected. This finding is a Defender version, not the live AV
- Do not turn Defender real-time protection back on next to that EDR
- If Defender is still the AV, or the platform/service is still running: update platform/signatures via Windows Update or Defender management policy
- Check RMM patch status if patch management is deployed
- Confirm engine/platform version after update
- Then stop if:
- Another EDR is healthy and Defender RTP is off (version/signature age only): notify the client, record discussion notes, escalate to Security for suppression
- Update failed because Defender is fully disabled: same path - the EDR is the control; escalate to Security for suppression
- If the CVE is in a Defender driver or service that is still loaded: update the Defender platform anyway
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\Walden, Neitzke & Kuhary , S.C. (formerly Walden & Schuster)\Network Documentation\Vulnerability Scans\2026 - Q3
Good evening William,
Your quarterly vulnerability scan report has been completed and is available in your client folder.
Recommended remediation priorities (Top 2):
Complete report package:
The folder contains the following reports:
• Pending Remediation EPSS Score Report – classifies vulnerabilities by Exploit Prediction Scoring System (EPSS), which measures the likelihood of exploitation within 30 days (scale 0–1.0, with 1.0 being most critical).
• All Vulnerabilities Report – a comprehensive list of all detected vulnerabilities (internal and external), from critical to low severity.
• Executive Summary Report – a high-level overview of your security posture and network information.
• External Scan – detected vulnerabilities and services exposed to the internet.
• Suppressed Vulnerabilities Report – vulnerabilities that have been suppressed (e.g., false positives or accepted risk) and will not appear on future remediation lists.
Not all vulnerabilities may be feasible to remediate depending on business or technical constraints.
Schedule time with me
Note: No remediation will begin without your approval. To schedule a discussion, please use the scheduling link above.
We appreciate your commitment to security. Addressing these vulnerabilities is essential for maintaining the protection of your systems.
Sincerely,
Check the findings you want as Manage remediation tickets, then click Create selected Manage tickets.
Each selected finding gets its own Manage ticket.
Review's Ticket column pre-checks likely items; you can change the selection here.
Expand a finding to edit the subject or body before you create the ticket.
Use Copy subject / Copy section for manual paste instead.
Where should these tickets go?
Default leaves the ticket for reclassification. Send to security opens it on the Security board as Dispatch. Assign to me puts it on you as Scheduled Internal.