Balance, Inc. Step 4: ticket instructions, client email (paste share links after export), Sales quote ticket, remaining remediations, and Manage PSA notes.
Scan: 2026-10-05 | Presenter: Andrew Harkins | Export set: 3 in export (Top 3) | Client type: RMIT+
The following vulnerabilities/remediations are NOT considered standard maintenance and therefore need to be quoted. Remediation(s): No items are selected for this quote. Total Estimated Time: 0 hours
Steps performed - Examined lightweight agents - Verified probe setup - Checked agent/probe count compared to other systems - Examined credential mappings - Examined external assets - Checked nmap interface on probe - Verified deprecated item list - Created all reports - Assessed reports - Produced Top 3 vulnerabilities docx report - Ticket #1903328: Vulnerability Remediation - Windows 11 (all versions) - Updates Required - Ticket #1903329: Vulnerability Remediation - Mozilla Firefox - Update Required - Ticket #1903330: Vulnerability Remediation - VMware Tools - Update Required - Sent secure email with reports to contact - Sent TimeZest meeting request Is the task resolved? Yes - completed Next step(s) TimeZest meeting request has been sent. Please select a time to meet if you would like to discuss this further.
Had meeting with Leta to discuss this quarter's vulnerability scan results Generated tickets as needed All tasks complete - closing this ticket
lmeyer@balanceinc.org
lmeyer@balanceinc.org
2026 Q4 Vulnerability Scan Follow Up
Good evening Leta, Your quarterly vulnerability scan report has been completed and is available in your client folder. Recommended remediation priorities (Top 3): Open Top 3 report Complete report package: Open complete report package The folder contains the following reports: • Pending Remediation EPSS Score Report - classifies vulnerabilities by Exploit Prediction Scoring System (EPSS), which measures the likelihood of exploitation within 30 days (scale 0-1.0, with 1.0 being most critical). • All Vulnerabilities Report - agent-detected vulnerabilities on managed assets (applications, OS patches, and related findings), from critical to low severity. • Executive Summary Report - a high-level overview of your security posture and network information. • External Scan - detected vulnerabilities and services exposed to the internet. • Suppressed Vulnerabilities Report - vulnerabilities that have been suppressed (e.g., false positives or accepted risk) and will not appear on future remediation lists. Not all vulnerabilities may be feasible to remediate depending on business or technical constraints. Schedule Time With Me Note: Remediation tickets have been generated for items covered under your RMIT+ agreement. Third-party items not covered under the agreement will not be remediated unless we discuss them and a quote has been generated. To schedule a discussion, please use the scheduling link above. We appreciate your commitment to security. Addressing these vulnerabilities is essential for maintaining the protection of your systems. Sincerely, Andrew Harkins
2026 Q4 Remaining remediations
Good evening Leta, Following the quarterly vulnerability review for Balance, Inc., the items below still need remediation. These are typically third-party products or other remaining work that was not included in ticketed first-party remediations. 1. Mozilla Firefox Affected hosts: BALANCE-2022-02.ad.balanceinc (Childrens) - 10.1.60.63 What to do: Update Mozilla Firefox to the minimum version to reach (or the latest available), uninstall if not needed, or suppress / accept residual risk when update or uninstall is not possible (client must be notified or accept; risk remains until a real fix). If you would like us to quote this work, or if you will handle it internally, reply to this email. If an item cannot be remediated for business reasons, let me know and I can suppress it from further scan reports. Sincerely, Andrew Harkins
Vulnerability Remediation - Windows 11 (all versions) - Updates Required
Vulnerability Remediation - Windows 11 (all versions) - Updates Required
Product/System: Windows 11 (all versions)
Affected Systems Count: 26
Finding summary:
Windows 11 (all versions) is missing required updates on the listed hosts.
Apply missing quality/security updates via RMM or Windows Update (or Intune).
Stay on the current Windows version. Coordinate a maintenance window before reboots.
CVE references:
CVE-2025-47981
https://nvd.nist.gov/vuln/detail/CVE-2025-47981
Vendor advisory:
https://msrc.microsoft.com/update-guide/vulnerability/CVE-2025-47981
Additional CVEs (2045 more) are listed in the Client Folder report.
Minimum version to reach:
- Apply Windows Update KB5129195
- Apply Windows Update KB5129242. Upgrade to supported Operating System is recommended (or the latest available).
Affected Systems:
Sorry for the long host list below (26 hosts). Every hostname is on this ticket so you can work it without opening the reports.
- LAPTOP-0625A.ad.balanceinc (dshepherd) - 192.168.56.34 [10.0.26100] [2032 vulns]
- NewBalance-1.ad.balanceinc (mnichelson) - 192.168.1.154 [10.0.26100] [1917 vulns]
- NewBalance-2.ad.balanceinc (clutz) - 192.168.86.149 [10.0.26100] [1917 vulns]
- LAPTOP-062025B.ad.balanceinc (jboklewski) - 192.168.1.137 [10.0.26100] [1872 vulns]
- DESKTOP-N17F8CF.ad.balanceinc (koneal) - 192.168.39.168 [10.0.26100] [1658 vulns]
- BALANCE-082025A.ad.balanceinc (clutz) - 10.1.50.54 [10.0.26100] [1658 vulns]
- Balance-2023-07.ad.balanceinc - 192.168.1.151 [10.0.26200] [1656 vulns]
- LAPTOP-REFURB (Education) - 10.1.60.86 [10.0.22631] [1226 vulns]
- LAPTOP-0725B.ad.balanceinc (asandow) - 10.1.60.52 [10.0.26100] [814 vulns]
- LAPTOP-0725C.ad.balanceinc (smccann) - 10.1.60.60 [10.0.26200] [813 vulns]
- TABLET02 (5th) - 192.168.95.4 [10.0.26100] [623 vulns]
- Balance-2022-03.ad.balanceinc (sschnitzer) - 10.1.60.71 [10.0.26200] [622 vulns]
- Laptop-LShort.ad.balanceinc (kbyers) - 10.1.60.77 [10.0.26200] [622 vulns]
- LAPTOP-082025B.ad.balanceinc - 10.1.60.79 [10.0.26200] [622 vulns]
- 25YVFT2.ad.balanceinc (DAYPROGRAMMOVIES) - 10.1.70.101 [10.0.26200] [622 vulns]
- TABLET06 (Fransee) - 192.168.0.10 [10.0.26200] [622 vulns]
- TABLET05 (Maple) - 192.168.1.11 [10.0.26200] [622 vulns]
- TABLET03 (Stanford) - 192.168.118.9 [10.0.26200] [622 vulns]
- TABLET07 (AFH245) - 192.168.45.29 [10.0.26200] [622 vulns]
- TABLET08 (Northcrest) - 192.168.45.33 [10.0.26200] [622 vulns]
- TABLET04 (Breeze) - 192.168.56.4 [10.0.26200] [622 vulns]
- LAPTOP-082025.ad.balanceinc (rjackson) - 10.1.60.55 [10.0.26200] [622 vulns]
- BALANCE-2022-02.ad.balanceinc (Childrens) - 10.1.60.63 [10.0.26200] [622 vulns]
- LAPTOP-FINANCE.ad.balanceinc (mjewett) - 10.1.60.69 [10.0.26200] [622 vulns]
- NEWBALANCE-5.ad.balanceinc (achartier) - 10.1.60.75 [10.0.26200] [622 vulns]
- NEWBALANCE-3.ad.balanceinc (lmeyer) - 10.1.60.76 [10.0.26200] [622 vulns]
Quick-check each host first.
Confirm the OS/build on the host matches this finding.
Then stop (escalate to Security as a false positive or no further action) if:
- already at/above the minimum version to reach (build/KB)
- already on the latest quality/security updates for the current Windows version
- the vendor documents this CVE as not applicable or already fixed
Include hostnames, current build, what you verified, and any vendor documentation link.
A fully updated host can still show a CVE until the vendor releases a fix. Do not force a feature upgrade.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Apply missing OS quality/security updates (default)
- Apply the build/KB listed under Minimum version to reach (or the latest available) via RMM or Windows Update (or Intune).
- Prefer current vendor quality/security updates for the host's existing Windows version.
B. Host not needed - decommission / rebuild
- Only if the host should not exist; do not uninstall the OS.
C. Cannot patch - escalate to Security for suppression
- Examples: OS update channel / RMM broken after troubleshooting, client defers patching after verification, or no approved path yet.
- Do not use suppress only because the host is on an older feature build - feature upgrades need explicit client approval.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
Agree a maintenance window before reboots, feature upgrades, or broad patch pushes. If a user may be interrupted, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Apply missing Windows updates via RMM or Windows Update (or Intune)
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- Reboot if Windows Update requires it
- After update, confirm the host has the latest quality/security updates for its current Windows version
- If it is already fully updated and still flagged: escalate to Security as no further action - do not force a feature upgrade
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\Balance, Inc\Network Documentation\Vulnerability Scans\2026 - Q4
Vulnerability Remediation - Mozilla Firefox - Update Required
Vulnerability Remediation - Mozilla Firefox - Update Required
Product/System: Mozilla Firefox
Affected Systems Count: 1
Finding summary:
Mozilla Firefox is outdated on the listed hosts.
Prefer RMM, the vendor updater, or Backstage CMD/PS. This app often updates in the background.
A live user session is usually not needed. A reboot is usually not required.
CVE references:
CVE-2026-92036
https://nvd.nist.gov/vuln/detail/CVE-2026-92036
Vendor security center:
https://www.mozilla.org/en-US/security/advisories/
Additional CVEs (150 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 157.0 (or the latest available).
Affected Systems:
- BALANCE-2022-02.ad.balanceinc (Childrens) - 10.1.60.63 [151 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Update the app to the version listed under Minimum version to reach (or the latest available) via vendor updater, RMM, or Backstage CMD/PS.
- Relaunch the app if an update downloaded but did not apply.
B. Not needed / not in use - uninstall or remove
- Only if the app is not required on that host (confirm site standard / client).
C. Cannot reach a secure release - escalate to Security for suppression
- Typical case: OS cannot support the secure release, or update is blocked after RMM/Backstage CMD/PS/live-session attempts.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- You verified the app is present at a vulnerable version.
- Do not use suppress for ordinary update failures - finish preferred methods or escalate troubleshooting first.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Try updates in this order:
1) RMM automated patching or software deployment (preferred)
2) ScreenConnect Backstage CMD/PS or command/script (silent installer)
3) Only if 1 and 2 fail: live remote session with the end user for in-app UI updates
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- Firefox updates in background; relaunch may be needed to apply a downloaded update
- If still behind: check Firefox update settings / Maintenance Service
- ESR and release can both be present - update the channel that is installed
- Verify the update was successful
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\Balance, Inc\Network Documentation\Vulnerability Scans\2026 - Q4
Vulnerability Remediation - VMware Tools - Update Required
Vulnerability Remediation - VMware Tools - Update Required
Product/System: VMware Tools
Affected Systems Count: 1
Finding summary:
VMware Tools is outdated on the listed hosts.
Update via RMM or a silent installer in Backstage CMD/PS. Use a live user session only if those fail.
CVE references:
CVE-2023-20900
https://nvd.nist.gov/vuln/detail/CVE-2023-20900
Vendor security center:
https://www.broadcom.com/support/vmware-security-advisories
Additional CVEs (8 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 13.1.5 (or the latest available).
Affected Systems:
- BalanceDC1.ad.balanceinc (rrcadmin) - 10.1.50.20 [9 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Install the updated vendor package (wizard/RMM) to the version listed under Minimum version to reach (or the latest available).
B. Not needed / not in use - uninstall or remove
- Only if the software should not exist on the host.
C. Cannot update or uninstall - escalate to Security for suppression
- You verified it exists at a vulnerable version, and install/update/uninstall is not viable after preferred methods.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- WARNING: VMware Tools updates require a guest VM reboot. Plan for after hours or approved maintenance window
- Updating VMware Tools triggers automatic reboot of the guest VM - do not run during business hours
- Schedule updates for after hours or approved maintenance window
- Coordinate with client or application owner before applying
- Update via RMM script (ConnectWise Automate) or vSphere Update Manager
- Verify VM compatibility with ESXi host version before patching
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\Balance, Inc\Network Documentation\Vulnerability Scans\2026 - Q4
Good evening Leta,
Your quarterly vulnerability scan report has been completed and is available in your client folder.
Recommended remediation priorities (Top 3):
Complete report package:
The folder contains the following reports:
• Pending Remediation EPSS Score Report - classifies vulnerabilities by Exploit Prediction Scoring System (EPSS), which measures the likelihood of exploitation within 30 days (scale 0-1.0, with 1.0 being most critical).
• All Vulnerabilities Report - agent-detected vulnerabilities on managed assets (applications, OS patches, and related findings), from critical to low severity.
• Executive Summary Report - a high-level overview of your security posture and network information.
• External Scan - detected vulnerabilities and services exposed to the internet.
• Suppressed Vulnerabilities Report - vulnerabilities that have been suppressed (e.g., false positives or accepted risk) and will not appear on future remediation lists.
Not all vulnerabilities may be feasible to remediate depending on business or technical constraints.
Note: Remediation tickets have been generated for items covered under your RMIT+ agreement. Third-party items not covered under the agreement will not be remediated unless we discuss them and a quote has been generated. To schedule a discussion, please use the scheduling link above.
We appreciate your commitment to security. Addressing these vulnerabilities is essential for maintaining the protection of your systems.
Sincerely,
Andrew Harkins
Check the findings you want as Manage remediation tickets, then click Create selected Manage tickets.
Each selected finding gets its own Manage ticket.
Review's Ticket column pre-checks likely items; you can change the selection here.
Expand a finding to edit the subject or body before you create the ticket.
Use Copy subject / Copy section for manual paste instead.
Where should these tickets go?
Default leaves the ticket for reclassification. Send to security opens it on the Security board as Dispatch. Assign to me puts it on you as Scheduled Internal.