St. Francis Seminary Step 4: ticket instructions, client email (paste share links after export), Sales quote ticket, remaining remediations, and Manage PSA notes.
Scan: 2026-09-14 | Presenter: Chris Knospe | Export set: All (16) | Client type: RMIT+
The following vulnerabilities/remediations are NOT considered standard maintenance and therefore need to be quoted. Remediation(s): -------------------------------------------------------------------------------------------- Vulnerability: Python 3.13.3 Executables (64-bit) Remediation Options: Update to version 3.14.7 or later; uninstall if not in use after dependency check Target Machines: Patron1.sfs Estimated Time of Remediation: 0.5 hours Remediation Method: Confirm which applications depend on Python, then update via RMM or ScreenConnect Backstage. Verify version after update. -------------------------------------------------------------------------------------------- Vulnerability: WhatsApp Remediation Options: Update to version 2.3000.1043263898.262701 or later; uninstall if not in use Target Machines: SpiritualForm.sfs (rkroll) Estimated Time of Remediation: 0.25 hours Remediation Method: RMM software deployment, ScreenConnect Backstage silent install as fallback. Verify version after update. -------------------------------------------------------------------------------------------- Total Estimated Time: 0.75 hours
Steps performed - Examined lightweight agents - Verified probe setup - Checked agent/probe count compared to other systems - Examined credential mappings - Examined external assets - Checked nmap interface on probe - Verified deprecated item list - Created all reports - Assessed reports - Produced Top 16 vulnerabilities docx report - Ticket #1896722: Vulnerability Remediation - Windows 11 (all versions) - Updates Required - Ticket #1896723: Vulnerability Remediation - Windows 10 (all versions) - Apply Missing OS Updates (Windows 10 EOL - plan upgrade) - Ticket #1896724: Vulnerability Remediation - Microsoft 365 Apps for enterprise - en-us - Updates Required - Ticket #1896818: Vulnerability Remediation - Mozilla Firefox - Update Required - Ticket #1896745: Vulnerability Remediation - Google Chrome - Update Required - Ticket #1896727: Vulnerability Remediation - Microsoft Teams - Application Update Required - Ticket #1896728: Vulnerability Remediation - Microsoft .NET (all versions) - Update Required - Ticket #1896746: Vulnerability Remediation - UltraVnc - Update Required - Ticket #1896819: Vulnerability Remediation - Dell SupportAssist - Update Required - Ticket #1896729: Vulnerability Remediation - Microsoft Edge - Updates Required - Ticket #1896820: Vulnerability Remediation - Intel(R) Rapid Storage Technology - Update Required - Ticket #1896730: Vulnerability Remediation - ScreenConnect Client (fb310accf083cff0) - Update Required - Ticket #1896747: Vulnerability Remediation - 7-Zip 26.02 (x64 edition) - Update Required - Ticket #1896748: Vulnerability Remediation - WinRAR 7.13 (64-bit) - Update Required - Sent secure email with reports to contact - Sent TimeZest meeting request Is the task resolved? Yes - completed Next step(s) TimeZest meeting request has been sent. Please select a time to meet if you would like to discuss this further.
Had meeting with John to discuss this quarter's vulnerability scan results Generated tickets as needed All tasks complete - closing this ticket
jloberg@sfs.edu
jloberg@sfs.edu
2026 Q4 Vulnerability Scan Follow Up
Good afternoon John, Your quarterly vulnerability scan report has been completed and is available in your client folder. Recommended remediation priorities (Top 16): Open Top 16 report Complete report package: Open complete report package The folder contains the following reports: • Pending Remediation EPSS Score Report - classifies vulnerabilities by Exploit Prediction Scoring System (EPSS), which measures the likelihood of exploitation within 30 days (scale 0-1.0, with 1.0 being most critical). • All Vulnerabilities Report - agent-detected vulnerabilities on managed assets (applications, OS patches, and related findings), from critical to low severity. • Executive Summary Report - a high-level overview of your security posture and network information. • External Scan - detected vulnerabilities and services exposed to the internet. • Suppressed Vulnerabilities Report - vulnerabilities that have been suppressed (e.g., false positives or accepted risk) and will not appear on future remediation lists. Schedule Time With Me Note: Remediation tickets have already been generated for ALL the items in this report. If you would like to discuss them, please use the scheduling link above. Otherwise, we will take care of everything! We appreciate your commitment to security. Addressing these vulnerabilities is essential for maintaining the protection of your systems. Sincerely, Chris Knospe
2026 Q4 Remaining remediations
Good evening John, Following the quarterly vulnerability review for St. Francis Seminary, the items below still need remediation. These are typically third-party products or other remaining work that was not included in ticketed first-party remediations. 1. Mozilla Firefox Affected hosts: SFS-LAB-B.sfs (NHARTWIG) - 192.168.5.68 What to do: Update Mozilla Firefox to the minimum version to reach (or the latest available), uninstall if not needed, or suppress / accept residual risk when update or uninstall is not possible (client must be notified or accept; risk remains until a real fix). 2. Python 3.13.3 Executables (64-bit) Affected hosts: Patron1.sfs - 10.151.64.101 What to do: Update Python 3.13.3 Executables (64-bit) to the minimum version to reach (or the latest available), uninstall if not needed, or suppress / accept residual risk when update or uninstall is not possible (client must be notified or accept; risk remains until a real fix). 3. UltraVnc Affected hosts: Patron1.sfs - 10.151.64.101, SFS-Kitchen.sfs - 192.168.5.128, SFS-LAB-07.sfs - 10.151.64.104 What to do: Update UltraVnc to the minimum version to reach (or the latest available), uninstall if not needed, or suppress / accept residual risk when update or uninstall is not possible (client must be notified or accept; risk remains until a real fix). 4. Dell SupportAssist Affected hosts: Salzmann1.sfs (mschrauth) - 10.151.0.114, SFS-Campus.sfs - 192.168.5.122, SFS-DT-SPARE.sfs - 192.168.5.88, SFS-Finance.sfs (gwright) - 192.168.5.222, SFS-HUMAN-FORM.sfs (jbaumgardner) - 192.168.5.86, SFS-Kitchen.sfs - 192.168.5.128, SFS-Music.sfs (akosmecka) - 192.168.1.72, SFS-Rector.sfs (jpmitchell) - 192.168.5.94 What to do: Update Dell SupportAssist to the minimum version to reach (or the latest available), uninstall if not needed, or suppress / accept residual risk when update or uninstall is not possible (client must be notified or accept; risk remains until a real fix). 5. Intel(R) Rapid Storage Technology Affected hosts: SFS-Campus.sfs - 192.168.5.122, SFS-Rector.sfs (jpmitchell) - 192.168.5.94, Salzmann1.sfs (mschrauth) - 10.151.0.114, SFS-Finance.sfs (gwright) - 192.168.5.222, SFS-Kitchen.sfs - 192.168.5.128, SFS-Worship.sfs (bkrawczyk) - 192.168.5.47, SpiritualForm.sfs (rkroll) - 192.168.5.73 What to do: Update Intel(R) Rapid Storage Technology to the minimum version to reach (or the latest available), uninstall if not needed, or suppress / accept residual risk when update or uninstall is not possible (client must be notified or accept; risk remains until a real fix). 6. 7-Zip 26.02 (x64 edition) Affected hosts: SFS-LISA-LPTP.sfs (lbrielmaier) - 192.168.5.59 What to do: Update 7-Zip 26.02 (x64 edition) to the minimum version to reach (or the latest available), uninstall if not needed, or suppress / accept residual risk when update or uninstall is not possible (client must be notified or accept; risk remains until a real fix). 7. WhatsApp Affected hosts: SpiritualForm.sfs (rkroll) - 192.168.5.73 What to do: Update WhatsApp to the minimum version to reach (or the latest available), uninstall if not needed, or suppress / accept residual risk when update or uninstall is not possible (client must be notified or accept; risk remains until a real fix). If you would like us to quote this work, or if you will handle it internally, reply to this email. If an item cannot be remediated for business reasons, let me know and I can suppress it from further scan reports. Sincerely, Chris Knospe
Vulnerability Remediation - Windows 11 (all versions) - Updates Required
Vulnerability Remediation - Windows 11 (all versions) - Updates Required
Product/System: Windows 11 (all versions)
Affected Systems Count: 8
Finding summary:
Windows 11 (all versions) is missing required updates on the listed hosts.
Apply missing quality/security updates via RMM or Windows Update (or Intune).
Stay on the current Windows version. Coordinate a maintenance window before reboots.
CVE references:
CVE-2026-33824
https://nvd.nist.gov/vuln/detail/CVE-2026-33824
Vendor advisory:
https://msrc.microsoft.com/update-guide/vulnerability/CVE-2026-33824
Additional CVEs (2020 more) are listed in the Client Folder report.
Minimum version to reach:
- Apply Windows Update KB5122880. Upgrade to supported Operating System is recommended
- Apply Windows Update KB5124008. Apply the latest patch
- (1 end-of-life component notices omitted).
Affected Systems:
- SFS-LAB-B.sfs (NHARTWIG) - 192.168.5.68 [10.0.26100] [1658 vulns]
- sfs-lab-d - 192.168.5.99 [10.0] [1658 vulns]
- SFS-LAB-04.sfs - 192.168.5.119 [10.0.22631] [1574 vulns]
- SFS-LAB-08.sfs (mhalberg) - 10.151.64.134 [10.0.22631] [1225 vulns]
- VG-LAPTOP01.bocpc (James.Bartylla) - 192.168.0.48 [10.0.22631] [1225 vulns]
- VOCATIONS4.sfs (tfritsche) - 192.168.5.120 [10.0.22631] [1225 vulns]
- SFS-LAB-10.sfs - 10.151.64.101 [10.0.26200] [1185 vulns]
- SFS-LAB-C.sfs (house) - 192.168.5.80 [10.0.26200] [1185 vulns]
Quick-check each host first.
Confirm the OS/build on the host matches this finding.
Then stop (escalate to Security as a false positive or no further action) if:
- already at/above the minimum version to reach (build/KB)
- already on the latest quality/security updates for the current Windows version
- the vendor documents this CVE as not applicable or already fixed
Include hostnames, current build, what you verified, and any vendor documentation link.
A fully updated host can still show a CVE until the vendor releases a fix. Do not force a feature upgrade.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Apply missing OS quality/security updates (default)
- Apply the build/KB listed under Minimum version to reach (or the latest available) via RMM or Windows Update (or Intune).
- Prefer current vendor quality/security updates for the host's existing Windows version.
B. Host not needed - decommission / rebuild
- Only if the host should not exist; do not uninstall the OS.
C. Cannot patch - escalate to Security for suppression
- Examples: OS update channel / RMM broken after troubleshooting, client defers patching after verification, or no approved path yet.
- Do not use suppress only because the host is on an older feature build - feature upgrades need explicit client approval.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
Agree a maintenance window before reboots, feature upgrades, or broad patch pushes. If a user may be interrupted, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Apply missing Windows updates via RMM or Windows Update (or Intune)
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- Reboot if Windows Update requires it
- After update, confirm the host has the latest quality/security updates for its current Windows version
- If it is already fully updated and still flagged: escalate to Security as no further action - do not force a feature upgrade
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - Windows 10 (all versions) - Apply Missing OS Updates (Windows 10 EOL - plan upgrade)
Vulnerability Remediation - Windows 10 (all versions) - Apply Missing OS Updates (Windows 10 EOL - plan upgrade)
Product/System: Windows 10 (all versions)
Affected Systems Count: 3
Finding summary:
Windows 10 (all versions) is missing required updates on the listed hosts.
Apply remaining quality/security updates for the current build via RMM or Windows Update.
Windows 10 is EOL. Do not force a Windows 11 upgrade from this ticket. After those updates, a Windows 11 / new workstation project is a Sales quote and vCIO conversation, then Security suppression of the current OS.
CVE references:
CVE-2026-33824
https://nvd.nist.gov/vuln/detail/CVE-2026-33824
Vendor advisory:
https://msrc.microsoft.com/update-guide/vulnerability/CVE-2026-33824
Additional CVEs (1621 more) are listed in the Client Folder report.
Minimum version to reach:
- Apply Windows Update KB5122878. Upgrade to supported Operating System is recommended
- (1 end-of-life component notices omitted) (or the latest available).
Affected Systems:
- SFS-Finance.sfs (gwright) - 192.168.5.222 [10.0.19045] [1622 vulns]
- SFS-Kitchen.sfs - 192.168.5.128 [10.0.19045] [1475 vulns]
- Patron1.sfs - 10.151.64.101 [10.0.19045] [1474 vulns]
Quick-check each host first.
Confirm the OS/build on the host matches this finding.
Then stop (escalate to Security as a false positive or no further action) if:
- already at/above the minimum version to reach (build/KB)
- already on the latest quality/security updates for the current Windows version
- the vendor documents this CVE as not applicable or already fixed
Include hostnames, current build, what you verified, and any vendor documentation link.
A fully updated host can still show a CVE until the vendor releases a fix. Do not force a feature upgrade.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Apply missing OS quality/security updates (default)
- Apply the build/KB listed under Minimum version to reach (or the latest available) via RMM or Windows Update (or Intune).
- Prefer current vendor quality/security updates for the host's existing Windows version.
B. Host not needed - decommission / rebuild
- Only if the host should not exist; do not uninstall the OS.
C. Cannot patch - escalate to Security for suppression
- Examples: OS update channel / RMM broken after troubleshooting, client defers patching after verification, or no approved path yet.
- Do not use suppress only because the host is on an older feature build - feature upgrades need explicit client approval.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
Agree a maintenance window before reboots, feature upgrades, or broad patch pushes. If a user may be interrupted, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Apply missing Windows updates via RMM or Windows Update (or Intune)
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- Reboot if Windows Update requires it
- After update, confirm the host has the latest quality/security updates for its current Windows version
- If it is already fully updated and still flagged: escalate to Security as no further action - do not force a feature upgrade
- Windows 10 is EOL: still apply any remaining quality/security updates first; for a Windows 11 / new workstation project, generate a quote (inform the client that you are doing so), contact vCIO so they can discuss it with the client, then escalate to Security for suppression of the current OS
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - Microsoft 365 Apps for enterprise - en-us - Updates Required
Vulnerability Remediation - Microsoft 365 Apps for enterprise - en-us - Updates Required
Product/System: Microsoft 365 Apps for enterprise - en-us
Affected Systems Count: 7
Finding summary:
Microsoft 365 Apps for enterprise - en-us is outdated on the listed hosts.
Update via RMM or a silent installer in Backstage CMD/PS. Use a live user session only if those fail.
CVE references:
CVE-2026-50665
https://nvd.nist.gov/vuln/detail/CVE-2026-50665
Vendor advisory:
https://msrc.microsoft.com/update-guide/vulnerability/CVE-2026-50665
Additional CVEs (165 more) are listed in the Client Folder report.
Minimum version to reach:
- Apply the latest patch
- Apply Windows Update KB5124008. Apply the latest patch.
Affected Systems:
- SFS-CONFERENCE1.sfs (jsmyczek) - 192.168.5.141 [166 vulns]
- SFS-LAB-01.sfs - 10.151.64.157 [166 vulns]
- SFS-LAB-04.sfs - 192.168.5.119 [166 vulns]
- SFS-LAB-08.sfs (mhalberg) - 10.151.64.134 [166 vulns]
- sfs-lab-d - 192.168.5.99 [166 vulns]
- VOCATIONS4.sfs (tfritsche) - 192.168.5.120 [166 vulns]
- VOCATIONS5.sfs (whudson) - 192.168.103.159 [166 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Install the updated vendor package (wizard/RMM) to the version listed under Minimum version to reach (or the latest available).
B. Not needed / not in use - uninstall or remove
- Only if the software should not exist on the host.
C. Cannot update or uninstall - escalate to Security for suppression
- You verified it exists at a vulnerable version, and install/update/uninstall is not viable after preferred methods.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Microsoft 365 Apps: Click-to-Run update channel, not winget
- Verify Office update channel (Current Channel, etc.) in M365 admin or Intune
- Automate: RMM script "Update Microsoft 365" when deployed
- Live user session only if needed: Office app > File > Account > Update Options > Update Now
- Backstage (CMD/PS): RMM / Click-to-Run automation only - not the Office UI
- Confirm build version on affected hosts after update
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - Mozilla Firefox - Update Required
Vulnerability Remediation - Mozilla Firefox - Update Required
Product/System: Mozilla Firefox
Affected Systems Count: 1
Finding summary:
Mozilla Firefox is outdated on the listed hosts.
Prefer RMM, the vendor updater, or Backstage CMD/PS. This app often updates in the background.
A live user session is usually not needed. A reboot is usually not required.
CVE references:
CVE-2026-16353
https://nvd.nist.gov/vuln/detail/CVE-2026-16353
Vendor security center:
https://www.mozilla.org/en-US/security/advisories/
Additional CVEs (197 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 155.0.1 (or the latest available).
Affected Systems:
- SFS-LAB-B.sfs (NHARTWIG) - 192.168.5.68 [198 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Update the app to the version listed under Minimum version to reach (or the latest available) via vendor updater, RMM, or Backstage CMD/PS.
- Relaunch the app if an update downloaded but did not apply.
B. Not needed / not in use - uninstall or remove
- Only if the app is not required on that host (confirm site standard / client).
C. Cannot reach a secure release - escalate to Security for suppression
- Typical case: OS cannot support the secure release, or update is blocked after RMM/Backstage CMD/PS/live-session attempts.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- You verified the app is present at a vulnerable version.
- Do not use suppress for ordinary update failures - finish preferred methods or escalate troubleshooting first.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Try updates in this order:
1) RMM automated patching or software deployment (preferred)
2) ScreenConnect Backstage CMD/PS or command/script (silent installer)
3) Only if 1 and 2 fail: live remote session with the end user for in-app UI updates
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- Firefox updates in background; relaunch may be needed to apply a downloaded update
- If still behind: check Firefox update settings / Maintenance Service
- ESR and release can both be present - update the channel that is installed
- Verify the update was successful
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - Google Chrome - Update Required
Vulnerability Remediation - Google Chrome - Update Required
Product/System: Google Chrome
Affected Systems Count: 15
Finding summary:
Google Chrome is outdated on the listed hosts.
Prefer RMM, the vendor updater, or Backstage CMD/PS. This app often updates in the background.
A live user session is usually not needed. A reboot is usually not required.
CVE references:
CVE-2026-87438
https://nvd.nist.gov/vuln/detail/CVE-2026-87438
Vendor security center:
https://chromereleases.googleblog.com/
Additional CVEs (266 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 152.0.4191.66 (or the latest available). Update to version 153.0.8010.37 (or the latest available)
- Update to version 153.0.8010.37 (or the latest available). Update to version 6.0.9780.1 (or the latest available)
- (1 end-of-life component notices omitted).
Affected Systems:
- SFS-LAB-07.sfs - 10.151.64.104 [267 vulns]
- 10.151.0.110 (libpatron) - 10.151.0.110 [230 vulns]
- HP-LT-01-2020.sfs (dbrotz) - 192.168.5.87 [230 vulns]
- Patron1.sfs - 10.151.64.101 [230 vulns]
- Salzmann-Circ.sfs - 10.151.0.112 [230 vulns]
- SFS-Campus.sfs - 192.168.5.122 [230 vulns]
- SFS-CONFERENCE1.sfs (jsmyczek) - 192.168.5.141 [230 vulns]
- SFS-Finance.sfs (gwright) - 192.168.5.222 [230 vulns]
- SFS-HUMAN-FORM.sfs (jbaumgardner) - 192.168.5.86 [230 vulns]
- SFS-JLOBERG.sfs - 192.168.5.104 [230 vulns]
- SFS-LAB-B.sfs (NHARTWIG) - 192.168.5.68 [230 vulns]
- SFS-LAB-C.sfs (house) - 192.168.5.80 [230 vulns]
- SFS-LISA-LPTP.sfs (lbrielmaier) - 192.168.5.59 [230 vulns]
- VG-LAPTOP01.bocpc (James.Bartylla) - 192.168.0.48 [230 vulns]
- Salzmann1.sfs (mschrauth) - 10.151.0.114 [1 vulns]
IP-only host (no hostname) - identify it before remediating:
- Ping the IP to confirm it is online
- Connect to the site network (VPN, ScreenConnect jump host, or on-site) if you cannot reach it from the usual tools
- Check DHCP (lease, reservation, MAC) for a name
- Look up the IP in RMM, ScreenConnect, Liongard, AD, DNS (reverse lookup), firewall, and switch/ARP
- If still unknown: run a network scan from a trusted site host (do not scan from the internet)
- Record the hostname (or device type) on the ticket before remediating
- If the IP is offline, unused, or not this client: document what you checked and escalate to Security as a false positive
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Update the app to the version listed under Minimum version to reach (or the latest available) via vendor updater, RMM, or Backstage CMD/PS.
- Relaunch the app if an update downloaded but did not apply.
B. Not needed / not in use - uninstall or remove
- Only if the app is not required on that host (confirm site standard / client).
C. Cannot reach a secure release - escalate to Security for suppression
- Typical case: OS cannot support the secure release, or update is blocked after RMM/Backstage CMD/PS/live-session attempts.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- You verified the app is present at a vulnerable version.
- Do not use suppress for ordinary update failures - finish preferred methods or escalate troubleshooting first.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Try updates in this order:
1) RMM automated patching or software deployment (preferred)
2) ScreenConnect Backstage CMD/PS or command/script (silent installer)
3) Only if 1 and 2 fail: live remote session with the end user for in-app UI updates
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- Chrome updates via Google Update (background); relaunch may be needed to apply a downloaded update
- If still behind: check Chrome update policy / Google Update scheduled tasks
- Verify the update was successful
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - Microsoft Teams - Application Update Required
Vulnerability Remediation - Microsoft Teams - Application Update Required
Product/System: Microsoft Teams
Affected Systems Count: 5
Finding summary:
Microsoft Teams is outdated on the listed hosts.
Update via RMM or a silent installer in Backstage CMD/PS. Use a live user session only if those fail.
CVE references:
CVE-2023-4863
https://nvd.nist.gov/vuln/detail/CVE-2023-4863
Vendor advisory:
https://msrc.microsoft.com/update-guide/vulnerability/CVE-2023-4863
Additional CVEs (6 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 26213.1006.5014.9784 (or the latest available).
Affected Systems:
- HP-LT-01-2020.sfs (dbrotz) - 192.168.5.87 [7 vulns]
- SFS-HUMAN-FORM.sfs (jbaumgardner) - 192.168.5.86 [7 vulns]
- SFS-Kitchen.sfs - 192.168.5.128 [7 vulns]
- SFS-Music.sfs (akosmecka) - 192.168.1.72 [7 vulns]
- SFS-LAB-08.sfs (mhalberg) - 10.151.64.134 [4 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Install the updated vendor package (wizard/RMM) to the version listed under Minimum version to reach (or the latest available).
B. Not needed / not in use - uninstall or remove
- Only if the software should not exist on the host.
C. Cannot update or uninstall - escalate to Security for suppression
- You verified it exists at a vulnerable version, and install/update/uninstall is not viable after preferred methods.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Confirm flagged Teams version - Classic is not always the source
- Classic Teams is sometimes a per-user install
- A user who has not logged into this workstation in a while, or is not the primary user, can still have Classic leftover
- Run the RMM Teams Classic cleanup script for those leftover per-user installs
- Classic/duplicate suspected: R-Security - Teams Classic Cleanup Remediation (Scripts > RR Custom > RR Custom - R-Security Remediation > R-Security - Teams Classic Cleanup Remediation)
- Current Teams behind: automated patching/RMM first
- Live user session only if needed: three-dot menu > Settings > About Teams
- Backstage (CMD/PS): RMM script / installer only - not the Teams UI
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - Python 3.13.3 Executables (64-bit) - Update Required - 3rd party application
Vulnerability Remediation - Python 3.13.3 Executables (64-bit) - Update Required - 3rd party application
Product/System: Python 3.13.3 Executables (64-bit)
Affected Systems Count: 1
Finding summary:
Python 3.13.3 Executables (64-bit) is outdated on the listed hosts.
Update via RMM or a silent installer in Backstage CMD/PS. Use a live user session only if those fail.
CVE references:
CVE-2025-4517
https://nvd.nist.gov/vuln/detail/CVE-2025-4517
Vendor security center:
https://mail.python.org/archives/list/security-announce@python.org/
Additional CVEs (55 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 3.14.7 (or the latest available).
Affected Systems:
- Patron1.sfs - 10.151.64.101 [56 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Install the updated vendor package (wizard/RMM) to the version listed under Minimum version to reach (or the latest available).
B. Not needed / not in use - uninstall or remove
- Only if the software should not exist on the host.
C. Cannot update or uninstall - escalate to Security for suppression
- You verified it exists at a vulnerable version, and install/update/uninstall is not viable after preferred methods.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Confirm which Python major.minor is installed and which apps require it
- Update within the same minor line when a patch exists
- Python 2.x and old 3.7/3.8 lines are EOL - uninstall if unused after a dependency check
- If an EOL line must stay: notify the client, then escalate to Security
- Do not jump major/minor without the app vendor
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - Microsoft .NET (all versions) - Update Required
Vulnerability Remediation - Microsoft .NET (all versions) - Update Required
Product/System: Microsoft .NET (all versions)
Affected Systems Count: 1
Finding summary:
Microsoft .NET (all versions) is outdated on the listed hosts.
These runtimes update within the same major version. An app built on one major version is tied to that version - removing it will break the app.
CVE references:
CVE-2026-45591
https://nvd.nist.gov/vuln/detail/CVE-2026-45591
Vendor advisory:
https://msrc.microsoft.com/update-guide/vulnerability/CVE-2026-45591
Additional CVEs (8 more) are listed in the Client Folder report.
Affected Systems:
- SFS-LAB-08.sfs (mhalberg) - 10.151.64.134 [10.0.8] [27 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the redistributable/runtime is not present or is already at/above the minimum version to reach for that major version.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (usual path when keeping the major version)
- Install the updated package for the same major version to the version listed under Minimum version to reach (or the latest available).
B. Not needed / not in use - uninstall or remove
- Only after dependency testing proves the major version is unused (test machine; uninstall one major version at a time).
C. Vulnerable major version is required - escalate to Security for suppression
- Dependency testing showed apps need this major version, and it remains (or will remain) vulnerable.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- .NET Framework and modern .NET (.NET 5+) are not interchangeable
- An app built on one major version is tied to that version - removing it will break the app.
- Update each runtime line via WU/vendor installer; uninstall only when unused and verified
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- .NET 10 (LTS): update runtime to the reported target within the 10.x line
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - UltraVnc - Update Required
Vulnerability Remediation - UltraVnc - Update Required
Product/System: UltraVnc
Affected Systems Count: 3
Finding summary:
UltraVnc is a third-party remote-access tool on the listed hosts.
Confirm the client uses it and that it is authorized. If it is, update via the vendor installer or in-app update. If the client does not use it or it is not authorized, uninstall it.
CVE references:
CVE-2026-7840
https://nvd.nist.gov/vuln/detail/CVE-2026-7840
Additional CVEs (12 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 1.8.2.4 (or the latest available).
Affected Systems:
- Patron1.sfs - 10.151.64.101 [13 vulns]
- SFS-Kitchen.sfs - 192.168.5.128 [13 vulns]
- SFS-LAB-07.sfs - 10.151.64.104 [13 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Client uses it and it is authorized - update (default)
- Confirm the client uses this tool and that it is authorized first.
- Then update to the version listed under Minimum version to reach (or the latest available) via the vendor installer or in-app update.
B. Client does not use it / not authorized - uninstall
- Uninstall and remove startup/tasks/services/firewall rules. Document unexpected installs.
C. Authorized but cannot update - escalate to Security for suppression
- You confirmed the client uses it, it is authorized, and it is still behind after the vendor update path.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Confirm the client uses UltraVNC and that it is authorized
- Check asset inventory, approved software list, and River Run / client deployment records
- If the client does not use it or it is NOT authorized: uninstall and remove startup/tasks/services/firewall rules
- Document unexpected installs as potential unauthorized remote access
- If authorized and the client uses it: update UltraVNC to the reported remediation target
- VNC: update via vendor server/console or full installer for the reported target
- Verify version on affected hosts after update
- Offline agents: pending until next check-in
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - Dell SupportAssist - Update Required
Vulnerability Remediation - Dell SupportAssist - Update Required
Product/System: Dell SupportAssist
Affected Systems Count: 8
Finding summary:
Dell SupportAssist is outdated on the listed hosts.
Update via RMM or a silent installer in Backstage CMD/PS. Use a live user session only if those fail.
CVE references:
CVE-2024-52535
https://nvd.nist.gov/vuln/detail/CVE-2024-52535
Additional CVEs (4 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 5.1.1 (or the latest available).
Affected Systems:
- Salzmann1.sfs (mschrauth) - 10.151.0.114 [5 vulns]
- SFS-Campus.sfs - 192.168.5.122 [5 vulns]
- SFS-DT-SPARE.sfs - 192.168.5.88 [5 vulns]
- SFS-Finance.sfs (gwright) - 192.168.5.222 [5 vulns]
- SFS-HUMAN-FORM.sfs (jbaumgardner) - 192.168.5.86 [5 vulns]
- SFS-Kitchen.sfs - 192.168.5.128 [5 vulns]
- SFS-Music.sfs (akosmecka) - 192.168.1.72 [5 vulns]
- SFS-Rector.sfs (jpmitchell) - 192.168.5.94 [5 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Install the updated vendor package (wizard/RMM) to the version listed under Minimum version to reach (or the latest available).
B. Not needed / not in use - uninstall or remove
- Only if the software should not exist on the host.
C. Cannot update or uninstall - escalate to Security for suppression
- You verified it exists at a vulnerable version, and install/update/uninstall is not viable after preferred methods.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Dell SupportAssist is OEM support / driver utility software
- Prefer the vendor updater for that OEM, or leave a noisy companion service if it is not the real finding
- Do not push random Intel / NVIDIA driver packs from this ticket
- Uninstall only when unused and the client does not rely on that OEM tool
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - Microsoft Edge - Updates Required
Vulnerability Remediation - Microsoft Edge - Updates Required
Product/System: Microsoft Edge
Affected Systems Count: 2
Finding summary:
Microsoft Edge is outdated on the listed hosts.
Prefer RMM, the vendor updater, or Backstage CMD/PS. This app often updates in the background.
A live user session is usually not needed. A reboot is usually not required.
CVE references:
CVE-2026-84324
https://nvd.nist.gov/vuln/detail/CVE-2026-84324
Vendor advisory:
https://msrc.microsoft.com/update-guide/vulnerability/CVE-2026-84324
Additional CVEs (35 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 152.0.4191.66 (or the latest available). Update to version 153.0.8010.37 (or the latest available)
- (1 end-of-life component notices omitted).
Affected Systems:
- SFS-LAB-07.sfs - 10.151.64.104 [36 vulns]
- SFS-LAB-08.sfs (mhalberg) - 10.151.64.134 [36 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Update the app to the version listed under Minimum version to reach (or the latest available) via vendor updater, RMM, or Backstage CMD/PS.
- Relaunch the app if an update downloaded but did not apply.
B. Not needed / not in use - uninstall or remove
- Only if the app is not required on that host (confirm site standard / client).
C. Cannot reach a secure release - escalate to Security for suppression
- Typical case: OS cannot support the secure release, or update is blocked after RMM/Backstage CMD/PS/live-session attempts.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- You verified the app is present at a vulnerable version.
- Do not use suppress for ordinary update failures - finish preferred methods or escalate troubleshooting first.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Auto-updating software: verify first, patch only if stale
- Confirm installed version against the reported target on affected hosts
- Edge updates via Microsoft Edge Update (primary); WU may also apply updates
- Relaunch may be needed for a downloaded update to take effect
- Live user session only if needed: edge://settings/help > Download and install
- Backstage (CMD/PS): silent installer/script only - not the Edge UI
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - Intel(R) Rapid Storage Technology - Update Required
Vulnerability Remediation - Intel(R) Rapid Storage Technology - Update Required
Product/System: Intel(R) Rapid Storage Technology
Affected Systems Count: 7
Finding summary:
Intel(R) Rapid Storage Technology is outdated on the listed hosts.
Update via RMM or a silent installer in Backstage CMD/PS. Use a live user session only if those fail.
CVE references:
CVE-2021-0104
https://nvd.nist.gov/vuln/detail/CVE-2021-0104
Vendor security center:
https://www.intel.com/content/www/us/en/security-center/default.html
Additional CVEs (3 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 18.7.6.1010.3 (or the latest available).
Affected Systems:
- SFS-Campus.sfs - 192.168.5.122 [4 vulns]
- SFS-Rector.sfs (jpmitchell) - 192.168.5.94 [4 vulns]
- Salzmann1.sfs (mschrauth) - 10.151.0.114 [3 vulns]
- SFS-Finance.sfs (gwright) - 192.168.5.222 [3 vulns]
- SFS-Kitchen.sfs - 192.168.5.128 [3 vulns]
- SFS-Worship.sfs (bkrawczyk) - 192.168.5.47 [3 vulns]
- SpiritualForm.sfs (rkroll) - 192.168.5.73 [3 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Install the updated vendor package (wizard/RMM) to the version listed under Minimum version to reach (or the latest available).
B. Not needed / not in use - uninstall or remove
- Only if the software should not exist on the host.
C. Cannot update or uninstall - escalate to Security for suppression
- You verified it exists at a vulnerable version, and install/update/uninstall is not viable after preferred methods.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Try updates in this order:
1) RMM automated patching or software deployment (preferred)
2) ScreenConnect Backstage CMD/PS or command/script (silent installer)
3) Only if 1 and 2 fail: live remote session with the end user for in-app UI updates
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- Identify product from Product + host list; confirm it is installed on each host before changing anything
- Update/configure to the version listed under Minimum version to reach when present
- If no minimum version is listed: use CVE/product from this ticket + vendor security advisory; document version applied
- Verify the update was successful
- If installer/firmware indicates reboot or service restart: coordinate with client first
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - ScreenConnect Client (fb310accf083cff0) - Update Required
Vulnerability Remediation - ScreenConnect Client (fb310accf083cff0) - Update Required
Product/System: ScreenConnect Client (fb310accf083cff0)
Affected Systems Count: 1
Finding summary:
ScreenConnect Client (fb310accf083cff0) is River Run ScreenConnect on the listed hosts.
Confirm the instance ID is a River Run ID, then update from Control. Do not treat our ScreenConnect as unauthorized remote access.
CVE references:
CVE-2024-1709
https://nvd.nist.gov/vuln/detail/CVE-2024-1709
Vendor security center:
https://www.connectwise.com/company/trust/security-bulletins
Additional CVEs (4 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 25.3.2.9271 (or the latest available).
Affected Systems:
- HP-LT-01-2020.sfs (dbrotz) - 192.168.5.87
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. River Run ScreenConnect - update (default)
- Confirm the instance ID is a River Run ID first. Any other ID is unauthorized until proven otherwise.
- Then update from Control to the version listed under Minimum version to reach (or the latest available).
B. Finding does not apply - escalate false positive
- Not present, or this is only an unauthorized-remote-access finding and the ID is ours.
C. Cannot update - escalate to Security for suppression
- Authorized River Run instance that is still behind after the Control update path.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- ScreenConnect is River Run stack - do not treat it as unauthorized third-party software
- Check the ScreenConnect instance ID on the host (service command line: relay host + instance id)
- Authorized River Run IDs (our ScreenConnect - not unauthorized remote access):
- 8e1512c8736de3b9 - cloud-hosted
- fb310accf083cff0 - internally hosted ad-hoc sessions
- Then stop if the finding is only unauthorized remote access and the ID matches: escalate to Security as a false positive
- Any other instance ID: investigate - treat as unauthorized until proven otherwise
- If the ID is authorized and this is a version finding: still update
- Update ScreenConnect to the reported remediation target
- ScreenConnect/Control: update from Control server/cloud or deploy vendor MSI for the same build channel
- Verify version on affected hosts after update
- Offline agents: pending until next check-in
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - 7-Zip 26.02 (x64 edition) - Update Required
Vulnerability Remediation - 7-Zip 26.02 (x64 edition) - Update Required
Product/System: 7-Zip 26.02 (x64 edition)
Affected Systems Count: 1
Finding summary:
7-Zip 26.02 (x64 edition) is outdated on the listed hosts.
Update via RMM or a silent installer in Backstage CMD/PS. Use a live user session only if those fail.
CVE references:
CVE-2025-0411
https://nvd.nist.gov/vuln/detail/CVE-2025-0411
Additional CVEs (2 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 26.03 (or the latest available).
Affected Systems:
- SFS-LISA-LPTP.sfs (lbrielmaier) - 192.168.5.59 [3 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Install the updated vendor package (wizard/RMM) to the version listed under Minimum version to reach (or the latest available).
B. Not needed / not in use - uninstall or remove
- Only if the software should not exist on the host.
C. Cannot update or uninstall - escalate to Security for suppression
- You verified it exists at a vulnerable version, and install/update/uninstall is not viable after preferred methods.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Update 7-Zip to the reported remediation target
- Deploy via automated patching or RMM when patch management is deployed
- Verify version on affected hosts after patch completes
- Backstage (CMD/PS): download latest from 7-zip.org; run installer over existing
- Offline agents: pending until next check-in
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - WinRAR 7.13 (64-bit) - Update Required
Vulnerability Remediation - WinRAR 7.13 (64-bit) - Update Required
Product/System: WinRAR 7.13 (64-bit)
Affected Systems Count: 1
Finding summary:
WinRAR 7.13 (64-bit) is outdated on the listed hosts.
Update via RMM or a silent installer in Backstage CMD/PS. Use a live user session only if those fail.
CVE references:
CVE-2025-6218
https://nvd.nist.gov/vuln/detail/CVE-2025-6218
Additional CVEs (1 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 7.23 (or the latest available).
Affected Systems:
- SFS-HUMAN-FORM.sfs (jbaumgardner) - 192.168.5.86
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Install the updated vendor package (wizard/RMM) to the version listed under Minimum version to reach (or the latest available).
B. Not needed / not in use - uninstall or remove
- Only if the software should not exist on the host.
C. Cannot update or uninstall - escalate to Security for suppression
- You verified it exists at a vulnerable version, and install/update/uninstall is not viable after preferred methods.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Update WinRAR to the reported remediation target
- Deploy via automated patching or RMM when patch management is deployed
- Backstage (CMD/PS): download latest from rarlabs.com; run installer over existing
- Verify version after update; offline agents pending until check-in
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - WhatsApp - Update Required - 3rd party application
Vulnerability Remediation - WhatsApp - Update Required - 3rd party application
Product/System: WhatsApp
Affected Systems Count: 1
Finding summary:
WhatsApp is outdated on the listed hosts.
Update via RMM or a silent installer in Backstage CMD/PS. Use a live user session only if those fail.
CVE references:
CVE-2021-24042
https://nvd.nist.gov/vuln/detail/CVE-2021-24042
Additional CVEs (1 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 2.3000.1043263898.262701 (or the latest available).
Affected Systems:
- SpiritualForm.sfs (rkroll) - 192.168.5.73 [2 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Install the updated vendor package (wizard/RMM) to the version listed under Minimum version to reach (or the latest available).
B. Not needed / not in use - uninstall or remove
- Only if the software should not exist on the host.
C. Cannot update or uninstall - escalate to Security for suppression
- You verified it exists at a vulnerable version, and install/update/uninstall is not viable after preferred methods.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Try updates in this order:
1) RMM automated patching or software deployment (preferred)
2) ScreenConnect Backstage CMD/PS or command/script (silent installer)
3) Only if 1 and 2 fail: live remote session with the end user for in-app UI updates
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- Identify product from Product + host list; confirm it is installed on each host before changing anything
- Update/configure to the version listed under Minimum version to reach when present
- If no minimum version is listed: use CVE/product from this ticket + vendor security advisory; document version applied
- Verify the update was successful
- If installer/firmware indicates reboot or service restart: coordinate with client first
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\St. Francis Seminary\Network Documentation\Vulnerability Scans\2026 - Q3
Good afternoon John,
Your quarterly vulnerability scan report has been completed and is available in your client folder.
Recommended remediation priorities (Top 16):
Complete report package:
The folder contains the following reports:
• Pending Remediation EPSS Score Report - classifies vulnerabilities by Exploit Prediction Scoring System (EPSS), which measures the likelihood of exploitation within 30 days (scale 0-1.0, with 1.0 being most critical).
• All Vulnerabilities Report - agent-detected vulnerabilities on managed assets (applications, OS patches, and related findings), from critical to low severity.
• Executive Summary Report - a high-level overview of your security posture and network information.
• External Scan - detected vulnerabilities and services exposed to the internet.
• Suppressed Vulnerabilities Report - vulnerabilities that have been suppressed (e.g., false positives or accepted risk) and will not appear on future remediation lists.
Note: Remediation tickets have already been generated for ALL the items in this report. If you would like to discuss them, please use the scheduling link above. Otherwise, we will take care of everything!
We appreciate your commitment to security. Addressing these vulnerabilities is essential for maintaining the protection of your systems.
Sincerely,
Chris Knospe
Check the findings you want as Manage remediation tickets, then click Create selected Manage tickets.
Each selected finding gets its own Manage ticket.
Review's Ticket column pre-checks likely items; you can change the selection here.
Expand a finding to edit the subject or body before you create the ticket.
Use Copy subject / Copy section for manual paste instead.
Where should these tickets go?
Default leaves the ticket for reclassification. Send to security opens it on the Security board as Dispatch. Assign to me puts it on you as Scheduled Internal.