Peckerman, Klein & Van Kirk, LLP Step 4: ticket instructions, client email (paste share links after export), Sales quote ticket, remaining remediations, and Manage PSA notes.
Scan: 2026-08-28 | Presenter: Chris Knospe | Export set: 2 in export (Top 10) | Client type: RMIT+
The following vulnerabilities/remediations are NOT considered standard maintenance and therefore need to be quoted. Remediation(s): No items are selected for this quote. Total Estimated Time: 0 hours
Steps performed - Examined lightweight agents - Verified probe setup - Checked agent/probe count compared to other systems - Examined credential mappings - Examined external assets - Checked nmap interface on probe - Verified deprecated item list - Created all reports - Assessed reports - Produced Top 2 vulnerabilities docx report - Ticket #1891702: Vulnerability Remediation - Windows 11 (all versions) - Updates Required - Ticket #1891703: Vulnerability Remediation - Google Chrome - Update Required - Sent secure email with reports to contact - Sent TimeZest meeting request Is the task resolved? Yes - completed Next step(s) TimeZest meeting request has been sent. Please select a time to meet if you would like to discuss this further.
Had meeting with John to discuss this quarter's vulnerability scan results Generated tickets as needed All tasks complete - closing this ticket
jschroeder@pkvlaw.com
jschroeder@pkvlaw.com
2026 Q4 Vulnerability Scan Follow Up
Good evening John, Your quarterly vulnerability scan report has been completed and is available in your client folder. Recommended remediation priorities (Top 2): Open Top 2 report Complete report package: Open complete report package The folder contains the following reports: • Pending Remediation EPSS Score Report - classifies vulnerabilities by Exploit Prediction Scoring System (EPSS), which measures the likelihood of exploitation within 30 days (scale 0-1.0, with 1.0 being most critical). • All Vulnerabilities Report - agent-detected vulnerabilities on managed assets (applications, OS patches, and related findings), from critical to low severity. • Executive Summary Report - a high-level overview of your security posture and network information. • External Scan - detected vulnerabilities and services exposed to the internet. • Suppressed Vulnerabilities Report - vulnerabilities that have been suppressed (e.g., false positives or accepted risk) and will not appear on future remediation lists. Not all vulnerabilities may be feasible to remediate depending on business or technical constraints. Schedule Time With Me Note: Remediation tickets have already been generated for the items in this report. If you would like to discuss them, please use the scheduling link above. We appreciate your commitment to security. Addressing these vulnerabilities is essential for maintaining the protection of your systems. Sincerely, Chris Knospe
2026 Q4 Remaining remediations
Good evening John, Following the quarterly vulnerability review for Peckerman, Klein & Van Kirk, LLP, there are no remaining remediations to report. Sincerely, Chris Knospe
Vulnerability Remediation - Windows 11 (all versions) - Updates Required
Vulnerability Remediation - Windows 11 (all versions) - Updates Required
Product/System: Windows 11 (all versions)
Affected Systems Count: 1
Finding summary:
Windows 11 (all versions) is missing required updates on the listed hosts.
Apply missing quality/security updates via RMM or Windows Update (or Intune).
Stay on the current Windows version. Coordinate a maintenance window before reboots.
CVE references:
CVE-2026-33824
https://nvd.nist.gov/vuln/detail/CVE-2026-33824
Vendor advisory:
https://msrc.microsoft.com/update-guide/vulnerability/CVE-2026-33824
Additional CVEs (862 more) are listed in the Client Folder report.
Minimum version to reach:
- Apply Windows Update KB5120240
- Upgrade to supported Operating System is recommended (or the latest available).
Affected Systems:
- PKV-DT-09 (BrucePeckerman) - 192.168.4.11 [10.0.22631] [864 vulns]
Quick-check each host first.
Confirm the OS/build on the host matches this finding.
Then stop (escalate to Security as a false positive or no further action) if:
- already at/above the minimum version to reach (build/KB)
- already on the latest quality/security updates for the current Windows version
- the vendor documents this CVE as not applicable or already fixed
Include hostnames, current build, what you verified, and any vendor documentation link.
A fully updated host can still show a CVE until the vendor releases a fix. Do not force a feature upgrade.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Apply missing OS quality/security updates (default)
- Apply the build/KB listed under Minimum version to reach (or the latest available) via RMM or Windows Update (or Intune).
- Prefer current vendor quality/security updates for the host's existing Windows version.
B. Host not needed - decommission / rebuild
- Only if the host should not exist; do not uninstall the OS.
C. Cannot patch - escalate to Security for suppression
- Examples: OS update channel / RMM broken after troubleshooting, client defers patching after verification, or no approved path yet.
- Do not use suppress only because the host is on an older feature build - feature upgrades need explicit client approval.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
Agree a maintenance window before reboots, feature upgrades, or broad patch pushes. If a user may be interrupted, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Apply missing Windows updates via RMM or Windows Update (or Intune)
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- Reboot if Windows Update requires it
- After update, confirm the host has the latest quality/security updates for its current Windows version
- If it is already fully updated and still flagged: escalate to Security as no further action - do not force a feature upgrade
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\Peckerman, Klein & Van Kirk LLP\Network Documentation\Vulnerability Scans\2026 - Q3
Vulnerability Remediation - Google Chrome - Update Required
Vulnerability Remediation - Google Chrome - Update Required
Product/System: Google Chrome
Affected Systems Count: 4
Finding summary:
Google Chrome is outdated on the listed hosts.
Prefer RMM, the vendor updater, or Backstage CMD/PS. This app often updates in the background.
A live user session is usually not needed. A reboot is usually not required.
CVE references:
CVE-2026-78935
https://nvd.nist.gov/vuln/detail/CVE-2026-78935
Vendor security center:
https://chromereleases.googleblog.com/
Additional CVEs (294 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 152.0.7977.64 (or the latest available).
Affected Systems:
- PKV-DT-08 (VanessaGarcia) - 192.168.4.7 [295 vulns]
- PKV-DT-11 (JenniferVanKirk) - 192.168.2.104 [295 vulns]
- PKV-DT-12 (KellenO''Brien) - 192.168.2.105 [295 vulns]
- PKV-DT-14 (StephanieWengel) - 192.168.2.102 [295 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Update the app to the version listed under Minimum version to reach (or the latest available) via vendor updater, RMM, or Backstage CMD/PS.
- Relaunch the app if an update downloaded but did not apply.
B. Not needed / not in use - uninstall or remove
- Only if the app is not required on that host (confirm site standard / client).
C. Cannot reach a secure release - escalate to Security for suppression
- Typical case: OS cannot support the secure release, or update is blocked after RMM/Backstage CMD/PS/live-session attempts.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- You verified the app is present at a vulnerable version.
- Do not use suppress for ordinary update failures - finish preferred methods or escalate troubleshooting first.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Try updates in this order:
1) RMM automated patching or software deployment (preferred)
2) ScreenConnect Backstage CMD/PS or command/script (silent installer)
3) Only if 1 and 2 fail: live remote session with the end user for in-app UI updates
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- Chrome updates via Google Update (background); relaunch may be needed to apply a downloaded update
- If still behind: check Chrome update policy / Google Update scheduled tasks
- Verify the update was successful
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\Peckerman, Klein & Van Kirk LLP\Network Documentation\Vulnerability Scans\2026 - Q3
Good evening John,
Your quarterly vulnerability scan report has been completed and is available in your client folder.
Recommended remediation priorities (Top 2):
Complete report package:
The folder contains the following reports:
• Pending Remediation EPSS Score Report - classifies vulnerabilities by Exploit Prediction Scoring System (EPSS), which measures the likelihood of exploitation within 30 days (scale 0-1.0, with 1.0 being most critical).
• All Vulnerabilities Report - agent-detected vulnerabilities on managed assets (applications, OS patches, and related findings), from critical to low severity.
• Executive Summary Report - a high-level overview of your security posture and network information.
• External Scan - detected vulnerabilities and services exposed to the internet.
• Suppressed Vulnerabilities Report - vulnerabilities that have been suppressed (e.g., false positives or accepted risk) and will not appear on future remediation lists.
Not all vulnerabilities may be feasible to remediate depending on business or technical constraints.
Note: Remediation tickets have already been generated for the items in this report. If you would like to discuss them, please use the scheduling link above.
We appreciate your commitment to security. Addressing these vulnerabilities is essential for maintaining the protection of your systems.
Sincerely,
Chris Knospe
Check the findings you want as Manage remediation tickets, then click Create selected Manage tickets.
Each selected finding gets its own Manage ticket.
Review's Ticket column pre-checks likely items; you can change the selection here.
Expand a finding to edit the subject or body before you create the ticket.
Use Copy subject / Copy section for manual paste instead.
Where should these tickets go?
Default leaves the ticket for reclassification. Send to security opens it on the Security board as Dispatch. Assign to me puts it on you as Scheduled Internal.