Doral Equipment Corp Step 4: ticket instructions, client email (paste share links after export), Sales quote ticket, remaining remediations, and Manage PSA notes.
Scan: 2026-10-15 | Presenter: Andrew Harkins | Export set: 2 in export (Top 2) | Client type: RMIT+
The following vulnerabilities/remediations are NOT considered standard maintenance and therefore need to be quoted. Remediation(s): No items are selected for this quote. Total Estimated Time: 0 hours
Steps performed - Examined lightweight agents - Verified probe setup - Checked agent/probe count compared to other systems - Examined credential mappings - Examined external assets - Checked nmap interface on probe - Verified deprecated item list - Created all reports - Assessed reports - Produced Top 2 vulnerabilities docx report - Ticket #1906454: Vulnerability Remediation - Windows 11 (all versions) - Updates Required - Ticket #1906455: Vulnerability Remediation - 7-Zip 26.03 (x64) - Update Required - Sent secure email with reports to contact - Sent TimeZest meeting request Is the task resolved? Yes - completed Next step(s) TimeZest meeting request has been sent. Please select a time to meet if you would like to discuss this further.
Had meeting with Rob to discuss this quarter's vulnerability scan results Generated tickets as needed All tasks complete - closing this ticket
rob.keelan@doralrental.com
rob.keelan@doralrental.com
2026 Q4 Vulnerability Scan Follow Up
Good evening Rob, Your quarterly vulnerability scan report has been completed and is available in your client folder. Recommended remediation priorities (Top 2): Open Top 2 report Complete report package: Open complete report package The folder contains the following reports: • Pending Remediation EPSS Score Report - classifies vulnerabilities by Exploit Prediction Scoring System (EPSS), which measures the likelihood of exploitation within 30 days (scale 0-1.0, with 1.0 being most critical). • All Vulnerabilities Report - agent-detected vulnerabilities on managed assets (applications, OS patches, and related findings), from critical to low severity. • Executive Summary Report - a high-level overview of your security posture and network information. • External Scan - detected vulnerabilities and services exposed to the internet. • Suppressed Vulnerabilities Report - vulnerabilities that have been suppressed (e.g., false positives or accepted risk) and will not appear on future remediation lists. Not all vulnerabilities may be feasible to remediate depending on business or technical constraints. Schedule Time With Me Note: Remediation tickets have been generated for items covered under your RMIT+ agreement. Third-party items not covered under the agreement will not be remediated unless we discuss them and a quote has been generated. To schedule a discussion, please use the scheduling link above. We appreciate your commitment to security. Addressing these vulnerabilities is essential for maintaining the protection of your systems. Sincerely, Andrew Harkins
2026 Q4 Remaining remediations
Good evening Rob, Following the quarterly vulnerability review for Doral Equipment Corp, there are no remaining remediations to report. Sincerely, Andrew Harkins
Vulnerability Remediation - Windows 11 (all versions) - Updates Required
Vulnerability Remediation - Windows 11 (all versions) - Updates Required
Product/System: Windows 11 (all versions)
Affected Systems Count: 13
Finding summary:
Windows 11 (all versions) is missing required updates on the listed hosts.
Apply missing quality/security updates via RMM or Windows Update (or Intune).
Stay on the current Windows version. Coordinate a maintenance window before reboots.
CVE references:
CVE-2025-21298
https://nvd.nist.gov/vuln/detail/CVE-2025-21298
Vendor advisory:
https://msrc.microsoft.com/update-guide/vulnerability/CVE-2025-21298
Additional CVEs (3507 more) are listed in the Client Folder report.
Minimum version to reach:
- Apply Windows Update KB5127648. Upgrade to supported Operating System is recommended
- Apply Windows Update KB5126653. Upgrade to supported Operating System is recommended
- (1 end-of-life component notices omitted) (or the latest available).
Affected Systems:
- DER-LT-TECH4 - 192.168.105.10 [10.0.26100] [3461 vulns]
- DER-LT-TECH1 (Kiosk-Shop1) - 10.100.100.116 [10.0.26100] [2972 vulns]
- DER-LT-TECH2 (Kiosk-Shop1) - 10.100.100.128 [10.0.26100] [2451 vulns]
- DER-STICKERPCNEW (Kiosk-Shop1) - 10.100.100.121 [10.0.26200] [1822 vulns]
- der-lt-121 (matt.neuberger) - 10.100.100.114 [10.0.26100] [1658 vulns]
- DER-LT-118 (Kiosk-Shop1) - 10.100.100.134 [10.0.22631] [1368 vulns]
- DER-LT-125 (cate.doro) - 192.168.1.159 [10.0.26200] [1185 vulns]
- DER-LT-128 (dylan.nielsen) - 10.100.100.124 [10.0.26200] [622 vulns]
- DER-ADMIN - 10.100.100.125 [10.0.26200] [622 vulns]
- DER-LT-126 (TammyChingway) - 10.100.100.139 [10.0.26200] [622 vulns]
- Laptop-Jake (Kiosk-Shop1) - 10.100.100.101 [10.0.26200] [622 vulns]
- DER-LT-116 (brandon.schenke) - 10.100.100.103 [10.0.26200] [622 vulns]
- DER-LT-127 (rob.doro) - 10.100.100.112 [10.0.26200] [622 vulns]
Quick-check each host first.
Confirm the OS/build on the host matches this finding.
Then stop (escalate to Security as a false positive or no further action) if:
- already at/above the minimum version to reach (build/KB)
- already on the latest quality/security updates for the current Windows version
- the vendor documents this CVE as not applicable or already fixed
Include hostnames, current build, what you verified, and any vendor documentation link.
A fully updated host can still show a CVE until the vendor releases a fix. Do not force a feature upgrade.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Apply missing OS quality/security updates (default)
- Apply the build/KB listed under Minimum version to reach (or the latest available) via RMM or Windows Update (or Intune).
- Prefer current vendor quality/security updates for the host's existing Windows version.
B. Host not needed - decommission / rebuild
- Only if the host should not exist; do not uninstall the OS.
C. Cannot patch - escalate to Security for suppression
- Examples: OS update channel / RMM broken after troubleshooting, client defers patching after verification, or no approved path yet.
- Do not use suppress only because the host is on an older feature build - feature upgrades need explicit client approval.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
Agree a maintenance window before reboots, feature upgrades, or broad patch pushes. If a user may be interrupted, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Apply missing Windows updates via RMM or Windows Update (or Intune)
- If this host is a VM, take a pre-update snapshot so you can revert if there are issues.
- Reboot if Windows Update requires it
- After update, confirm the host has the latest quality/security updates for its current Windows version
- If it is already fully updated and still flagged: escalate to Security as no further action - do not force a feature upgrade
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\Doral Equipment Corp\Network Documentation\Vulnerability Scans\2026 - Q4
Vulnerability Remediation - 7-Zip 26.03 (x64) - Update Required
Vulnerability Remediation - 7-Zip 26.03 (x64) - Update Required
Product/System: 7-Zip 26.03 (x64)
Affected Systems Count: 1
Finding summary:
7-Zip 26.03 (x64) is outdated on the listed hosts.
Update via RMM or a silent installer in Backstage CMD/PS. Use a live user session only if those fail.
CVE references:
CVE-2025-0411
https://nvd.nist.gov/vuln/detail/CVE-2025-0411
Additional CVEs (2 more) are listed in the Client Folder report.
Minimum version to reach:
- Update to version 26.04 (or the latest available).
Affected Systems:
- DER-LT-TECH4 - 192.168.105.10 [3 vulns]
Quick-check each host first.
Then stop (escalate to Security as a false positive) if the product is not installed or is already at/above the minimum version to reach.
Include hostnames and what you found.
Otherwise choose update, remove, or suppress below and document it in the ticket.
Remediation (pick the most appropriate option):
A. Update (default when still needed)
- Install the updated vendor package (wizard/RMM) to the version listed under Minimum version to reach (or the latest available).
B. Not needed / not in use - uninstall or remove
- Only if the software should not exist on the host.
C. Cannot update or uninstall - escalate to Security for suppression
- You verified it exists at a vulnerable version, and install/update/uninstall is not viable after preferred methods.
- If the product is EOL: check/apply the latest available final build first; if keeping it, notify the client, then escalate to Security.
- Suppression only stops tracking. It does not patch or remove the vulnerability. Residual risk stays until a real fix.
- Client must accept or be notified. Record discussion notes to the client (who, what, hosts, and that risk remains).
Client coordination - READ BEFORE UPDATING:
If this update may interrupt a user, schedule after hours or contact the client first.
If another vendor manages this application, device, workstation, or server: that vendor or the service owner must perform the update. If they are unable or unwilling, escalate to Security for suppression.
===== TECHNICAL GUIDANCE (do this) =====
- Update 7-Zip to the reported remediation target
- Deploy via automated patching or RMM when patch management is deployed
- Verify version on affected hosts after patch completes
- Backstage (CMD/PS): download latest from 7-zip.org; run installer over existing
- Offline agents: pending until next check-in
===== END TECHNICAL GUIDANCE =====
Source material:
Full scan exports and Top N reports are in the Client Folder under Reports location below.
Reports location (Client Folder): ...\Doral Equipment Corp\Network Documentation\Vulnerability Scans\2026 - Q4
Good evening Rob,
Your quarterly vulnerability scan report has been completed and is available in your client folder.
Recommended remediation priorities (Top 2):
Complete report package:
The folder contains the following reports:
• Pending Remediation EPSS Score Report - classifies vulnerabilities by Exploit Prediction Scoring System (EPSS), which measures the likelihood of exploitation within 30 days (scale 0-1.0, with 1.0 being most critical).
• All Vulnerabilities Report - agent-detected vulnerabilities on managed assets (applications, OS patches, and related findings), from critical to low severity.
• Executive Summary Report - a high-level overview of your security posture and network information.
• External Scan - detected vulnerabilities and services exposed to the internet.
• Suppressed Vulnerabilities Report - vulnerabilities that have been suppressed (e.g., false positives or accepted risk) and will not appear on future remediation lists.
Not all vulnerabilities may be feasible to remediate depending on business or technical constraints.
Note: Remediation tickets have been generated for items covered under your RMIT+ agreement. Third-party items not covered under the agreement will not be remediated unless we discuss them and a quote has been generated. To schedule a discussion, please use the scheduling link above.
We appreciate your commitment to security. Addressing these vulnerabilities is essential for maintaining the protection of your systems.
Sincerely,
Andrew Harkins
Check the findings you want as Manage remediation tickets, then click Create selected Manage tickets.
Each selected finding gets its own Manage ticket.
Review's Ticket column pre-checks likely items; you can change the selection here.
Expand a finding to edit the subject or body before you create the ticket.
Use Copy subject / Copy section for manual paste instead.
Where should these tickets go?
Default leaves the ticket for reclassification. Send to security opens it on the Security board as Dispatch. Assign to me puts it on you as Scheduled Internal.