Email & Ticket Note Templates Email placeholders include {TopNReportLink} and {ReportsFolderLink} - values come from Deliverables after you paste Explorer share links.

Edit the client email and ticket notes used on Deliverables.

Placeholder list

{Year}, {Quarter}, {Greeting} (morning/afternoon/evening), {ContactFirstName} (Manage on Deliverables), {TopNLabel}, {TopNReportLink} and {ReportsFolderLink} (paste share links on Deliverables after export), {SchedulingLink} (Settings default or Deliverables override), {NoteText}, {PreparedBy}, {ReportStepLine}.

Email template - RMIT / CMIT

Hourly-billing clients: default note requires approval before remediation begins.

Subject format

Body (include Subject line at top if desired)

Subject: {Year} Q{Quarter} Vulnerability Scan Follow Up

Good {Greeting} {ContactFirstName},

Your quarterly vulnerability scan report has been completed and is available in your client folder.

Recommended remediation priorities ({TopNLabel}):
<link to top ten report from onedrive>

Complete report package:
<onedrive link to folder containing reports>

The folder contains the following reports:
• Pending Remediation EPSS Score Report – classifies vulnerabilities by Exploit Prediction Scoring System (EPSS), which measures the likelihood of exploitation within 30 days (scale 0–1.0, with 1.0 being most critical).

• All Vulnerabilities Report – a comprehensive list of all detected vulnerabilities (internal and external), from critical to low severity.

• Executive Summary Report – a high-level overview of your security posture and network information.

• External Scan – detected vulnerabilities and services exposed to the internet.

• Suppressed Vulnerabilities Report – vulnerabilities that have been suppressed (e.g., false positives or accepted risk) and will not appear on future remediation lists.

Not all vulnerabilities may be feasible to remediate depending on business or technical constraints.

Schedule time with me
<scheduling link>

{NoteText}

We appreciate your commitment to security. Addressing these vulnerabilities is essential for maintaining the protection of your systems.

Sincerely,

{PreparedBy}